How Ordering From Abroad Works

You do not need to be in Sri Lanka, or ever visit in person, to order from us. The process is the same one we use for every custom order — just conducted entirely by WhatsApp and bank transfer.

Visiting Sri Lanka soon? You can also start your order before you arrive and collect it in Colombo — see how to commission jewellery before you visit Sri Lanka.

1. Message us with your budget, design ideas, and any timeline you're working to.
2. Confirm your design and pay a deposit — this secures your order and starts the stone-sourcing process.
3. We source your stone and send real photos and video before anything is set, so you know exactly what you're getting.
4. We craft your piece in our Colombo workshop — most custom orders take 2–4 weeks, with more complex designs taking up to 5 weeks.
5. We ship it to you, insured, via FedEx or EMS, with tracking details sent as soon as it's dispatched.

Shipping & Insurance

We ship using two couriers, depending on your location and how quickly you need your piece:

Every international shipment is insured as standard — there's no separate insurance fee to add.

Duties, Taxes & Who Pays

Pricing in LKR (With Approximate Conversions)

All of our pricing is in Sri Lankan Rupees (LKR) — there are no hidden markups for international orders. The figures below are approximate conversions at time of writing (September 2026) to help you budget; the exact LKR amount is always what's confirmed and charged.

Approximate conversions at time of writing (September 2026), based on USD≈LKR 320, GBP≈LKR 444, SGD≈LKR 259, AUD≈LKR 207. Actual conversion rates fluctuate — your bank or transfer provider's rate on the day will apply.

Where We Ship

We ship worldwide, and the process is the same no matter where you are: message us on WhatsApp to start your order, and we'll take care of the shipping and logistics specific to your location from there. Design and deposit over WhatsApp, real photos before anything is finalised, insured shipping via FedEx or EMS, and duties/taxes are the customer's responsibility at your destination — set by your own country's customs authority, not by us.

Country Guides

We ship worldwide, and the process is the same wherever you are. If you're ordering from one of the countries below, we've written a dedicated guide covering the remote-ordering steps, approximate prices in your local currency, shipping, and what to expect on import — plus a few points specific to buying from that country.

• Buy a Ceylon sapphire ring from CanadaApproximate prices in CAD
• Buy a Ceylon sapphire ring from GermanyApproximate prices in EUR
• Buy a Ceylon sapphire ring from ItalyApproximate prices in EUR
• Buy a Ceylon sapphire ring from KuwaitApproximate prices in KWD
• Buy a Ceylon sapphire ring from the MaldivesApproximate prices in MVR
• Buy a Ceylon sapphire ring from QatarApproximate prices in QAR
• Buy a Ceylon sapphire ring from SingaporeApproximate prices in SGD
• Buy a Ceylon sapphire ring from SwedenApproximate prices in SEK
• Buy a Ceylon sapphire ring from SwitzerlandApproximate prices in CHF
• Buy a Ceylon sapphire ring from the UAEApproximate prices in AED
• Buy a Ceylon sapphire ring from the UKApproximate prices in GBP
• Buy a Ceylon sapphire ring from the USAApproximate prices in USD

Ordering from somewhere else? Nothing changes — message us on WhatsApp and we'll take care of the details for your location.

Returns & Resizing From Abroad

Returns are available on ready-made pieces, but not on made-to-order or fully custom pieces — these are crafted specifically to your brief. Where a return is eligible, the customer covers all shipping and any related costs.

If a piece needs resizing after it arrives, we can help — it will need to be shipped back to our Colombo workshop, with the customer covering shipping both ways.

Frequently Asked Questions

Do you ship internationally?

Yes, we ship worldwide. Message us on WhatsApp to start your order, and we'll take care of the shipping details for your location as part of the process — the same first step for every order, wherever you are.

How long does international shipping take?

We ship via FedEx (typically 3–5 days) or EMS (typically around 2 weeks), and every international shipment is insured by default at no extra cost.

Who pays customs duties and import taxes?

The customer. Duties and import taxes are set by your destination country and are your responsibility to pay — we don't currently offer a duties-included (prepaid) option. Rates vary by country, so we recommend checking with your local customs authority if this is a concern before ordering.

How do I pay for an order from abroad?

By bank transfer. We'll confirm the exact amount in LKR and send transfer details once your design and price are finalised.

Can I return an item if I'm ordering from abroad?

Returns are available on ready-made pieces, but not on made-to-order or fully custom pieces, since these are crafted specifically for you. On eligible returns, the customer covers all shipping and any related costs.

Can I get my ring resized after it's delivered internationally?

Yes. Resizing is available, but the piece needs to be shipped back to our Colombo workshop — the customer covers shipping both ways.

How long does a custom order take if I'm ordering remotely?

The same as a local order: most custom pieces are ready within 2–4 weeks from design approval and deposit, with more complex designs taking up to 5 weeks. Shipping time is separate, on top of production time.

Do the LKR prices include everything?

No — shipping is calculated separately and added at checkout based on your destination and courier, so it isn't included in the LKR price shown here. Beyond that, our pricing is transparent with no hidden fees on our end; the only other additional cost is the customs duty your own country may charge on import, which we don't control and doesn't appear on our invoice.