• I placed an order, but the order was cancelled from The Colored Stone Co.’s end. Why is this?
o This may happen if we are unable to fulfill your order.

• I can’t find what I am looking for on your site. Do you do custom orders?
o Yes. We do custom orders for Jewelry as well.
For Jewelry custom order, click here

• How long will it take for me to receive my order?
o This will depend on the shipping method you choose. Read Shipping Policy

• Do you ship to P.O. Box addresses?
o No we don’t. Our orders require a physical signatory upon receiving for safety reasons.

• Do you provide free shipping?
o We offer free shipping on all orders within Sri Lanka. International orders are shipped to a physical delivery address and may incur a shipping fee depending on your location — contact us via WhatsApp for a quote before ordering. All orders are fully insured in transit.

• Will my order be insured?
o Yes, every order will be insured until the point you receive the order and acknowledge that you received the order in good condition by signing the courier’s form.

• Do you accept returns?
o If certain conditions are met, Yes we do accept returns. Read Returns & Refunds Policy

• What are your refund terms?
o You may find out more here Read Returns & Refunds Policy

• What if I don’t like my order?
o You may find out more here Read Returns & Refunds Policy

• How to measure ring size?
o The best way we recommend to measure your ring size I to visit a jeweler, and ask them to measure your ring size. This helps avoid product returns and customer disappointment.
o If you are NOT able to measure the ring size by visiting a jeweler, click here and we will provide you with general guidelines on how to measure your ring size.

• Is every jewelry order ‘made to order’?
o Yes. We do not hold significant stocks of our jewelry. We manufacture our jewelry only after the customer places the order and makes full payment.

• Why do you not have options above 18KT gold for your jewelry?
o 18KT is the internationally recognized standard for gold jewelry. This is because, gold in its purest form (24KT) is a very malleable substance, which can be bent easily, disfigured easily, scratched easily and cannot retain its shape with everyday wear and tear.
18KT gold consists of 75% pure gold with the remaining 25% being, other alloys, such as copper, silver etc.
Read Jewelry Buying Guide for more info